Privacy Policy

1. Introduction

This Privacy Policy describes how Optalytic LLC ("BridgeStack," "we," "us," or "our") collects, uses, and shares information when you use our products and services, including Data Bridge Pro and our website at bridgestack.ai.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account or purchase a license, we collect:

• Name and email address
• Company name (optional)
• License key and activation status

2.2 The Optional AI Query Assistant

Data Bridge Pro does not send usage data or telemetry to us. Its only outside connection, apart from your own databases, is the optional AI Query Assistant:

• It is off until you add an API key for your own Anthropic, OpenAI or Azure OpenAI account. The key is encrypted for your Windows account and stored on your machine.
• When you use it, it sends your question, the database type and name, and the table and column names with their data types to that provider so it can draft a query.
• Explain, optimize and filter requests also send the text of the current SQL query.
• It does not send the rows in your tables. Requests go from your computer to the provider directly, not through us. The provider's own privacy terms apply to what it receives.

2.3 Website Analytics

Our website uses Google Analytics 4 and Microsoft Clarity to understand how visitors use our site. Clarity records how visitors interact with pages (such as clicks and scrolling) to produce heatmaps and session recordings. These tools collect:

• Pages visited and time spent
• Referral sources
• Browser and device information
• IP address (anonymized)

3. Information We Do NOT Collect

We do not collect, access, or store:

• Your database credentials (stored locally on your machine, encrypted)
• Your data or query results
• Your SQL queries
• Your audit logs
• Any content from your databases

Data Bridge Pro operates entirely on your local machine. Connections go directly from your computer to your database servers without passing through our infrastructure. If you use the optional AI Query Assistant, the information described in section 2.2 goes directly from your computer to the AI provider you chose, not to us.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues

5. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With vendors who help us provide our services (e.g., email and website analytics providers)
• Legal Requirements: If required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate security measures to protect your information:

• All website traffic is encrypted using HTTPS
• Database credentials and AI provider API keys saved in our software are encrypted using Windows DPAPI
• We regularly review and update our security practices

7. Data Retention

We retain your account information as long as your account is active. If you cancel your subscription, we retain basic records for accounting and legal purposes but delete unnecessary personal information within 90 days.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Export your data in a portable format

To exercise these rights, contact us at support@bridgestack.ai.

9. Cookies

Our website uses cookies for:

• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children under 16.

11. International Transfers

Your information may be transferred to and processed in the United States. By using our services, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: support@bridgestack.ai
• Address: Optalytic LLC